Good Day! Your satisfaction is important to us. We appreciate any comments, criticisms, or suggestions that will help us to improve our level of service. Please rate all of the following questions and share your personal reflections with us.
I. Service
How long did you have to wait before a customer service officer attended to you via:
Phone:          1st Ring          2nd or 3rd Ring          4th or 5th Ring          A long time
E-mail:          Less than 1 Hour          1 to 3 Hours          4 to 6 Hours          Following Day          Within The Week          Never
Was the customer service officer courteous and helpful?          Yes          No
What could have been done better?
Please rate the following statements according to your experience:
	Exceeded Expectations	Met Expectation	Don't Meet Expectation	Not Applicable
The Customer Service Officer was knowledgeable
The Customer Service Officer was helpful and showed initiative in helping solve my problem
The Customer Service Officer answered my questions promptly
My request was processed accurately
When I made a change to my account, it was adjusted quickly and correctly
The Customer Service Officer was positive and professional
When the Customer Service Representative did not know an answer, he/she researched it and got back to me right away
Please provide any additional comments or suggestions that you have regarding our services.
II. Product
	Exceeded Expectations	Met Expectation	Don't Meet Expectation	Not Applicable
Dial-up Internet connection speed
There are enough Dial-up lines available
Web Hosting and Domain Name Registration
Timeliness in the delivery of billing statements
Accuracy of the invoice and posting of payments
Online Account Administration
Was your problem resolved to your satisfaction?
How would you rate our customer service NOW compared to previous experiences?
How might we have improved our service to you during your last call or visit?
Is there any additional information you would like us to know that has not already been covered?
Based on your last experience with customer service are you likely to subscribe or refer a friend to us again?     Yes     No
Please provide the following information (optional)
Name: Address: Telephone No.: E-mail:
Thank you for your time and candor and the opportunity to serve you!